What can Agents do when competitors receive a competitive advantage by not following the requirements of the Property Stock and Business Act?
Agents that want to make a complaint against a competitor cannot use the online NSW Fair Trading Complaints Register as the Register is only for customers of that particular agency. An agent can make a written complaint about that agency to the Minister, Local Member or by contacting the enforcement branch of Fair Trading. Agents should be mindful that if they do submit a complaint to Fair Trading, they too may be investigated to ensure their office is in order.
Please watch this short video on the complaint mechanisms available to agents that want to file a complaint about another agency that is seeking a competitive advantage by not following the Property, Stock and Business Act.