Fair Trading Complaints Register

The NSW Fair Trading Complaints Register commenced on 1 July 2016. The Register records complaints against businesses according to their recognisable ‘trading’ or ‘business name’. Only businesses with a collective total of 10 or more complaints in a month will appear on the Register. Once a business receives more than 10 complaints, NSW Fair Trading will contact that business in relation to those complaints.

Importantly, complaints don’t need to be proven and don’t necessarily relate to agents committing an offence. A vast majority of complaints in the real estate sector relate to tenancy issues, in particular, customer dissatisfaction in relation to property management services.

Please watch our short video below to find out more about how the Register works, how complaints can be made and who can make those complaints.