Inspection Registers

Fair trading has introduced changes to the regulations requiring agents now maintain a register of all strata, building and pest inspections or reports that to their knowledge have been conducted for the property for sale. Please watch our short video below to find out more about keeping Inspection registers for properties for sale.

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Competitive Advantage

What can Agents do when competitors receive a competitive advantage by not following the requirements of the Property Stock and Business Act?

Agents that want to make a complaint against a competitor cannot use the online NSW Fair Trading Complaints Register as the Register is only for customers of that particular agency. An agent can make a written complaint about that agency to the Minister, Local Member or by contacting the enforcement branch of Fair Trading. Agents should be mindful that if they do submit a complaint to Fair Trading, they too may be investigated to ensure their office is in order.

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Price substantiation & True estimates on Agency Agreements

Under the Fair Trading Supervision Guidelines, agents must be able to substantiate the selling price inserted on their agency agreements. Please click below to watch our short video on factors that agents should consider when substantiating price and the Best Practices to follow.

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